True Capital & Advisory Pvt Ltd ("True Capital", "we", "our", or "us"), a company incorporated under the laws of India with Corporate Identification Number (CIN) U64990UT2026PTC021056 and registered office at 2nd Floor, H.No. 2474, Lal Mandir Road, Nikunj Vihar, Arya Nagar, Haridwar, Uttarakhand – 249407, values your privacy and is dedicated to safeguarding your personal and financial information.

1. Information We Collect

When you utilize our website, apply for loan assistance, submit callback requests, or register as a channel partner, we collect:

  • Identity & Contact Details: Full name, telephone number, email address, postal address.
  • Financial & KYC Data: PAN card number, date of birth, proof of income, salary slips, bank statements, property documents, business financials.
  • Technical Logs: IP address, browser type, referral URLs, and session timestamps collected strictly for security audit trails.

2. Purpose of Data Processing

Your information is used strictly to:

  • Assess preliminary loan eligibility across institutional lenders.
  • Facilitate formal application processing and document transmission to authorized partner banks/NBFCs.
  • Communicate updates, verify identity, and comply with Anti-Money Laundering (AML) and KYC mandates.
  • Process DSA channel partner registrations and agreements.

3. Disclosure and Sharing with Third Parties

We do not sell, rent, or trade your personal data to unauthorized third-party marketing brokers. Personal and financial documents are shared solely with authorized lending institutions (Banks, NBFCs, Housing Finance Companies) with which True Capital maintains formal distribution tie-ups, and solely for processing your specific financial applications.

4. Data Security & Storage

All uploaded customer documents and lead information are retained in secure, access-controlled repositories. Technical safeguards including role-based access permissions, encrypted protocols, and database isolation are implemented to prevent unauthorized access, alteration, or disclosure.

5. Your Rights and Grievance Officer

You have the right to request access to your recorded information, request rectification of erroneous data, or withdraw consent for telephonic communications. For privacy grievances or inquiries, please contact our designated Grievance Officer at grievance@truecapitaladvisory.com or visit our Grievance Redressal portal.